Privacy Policy
Last updated: 17 October 2026
Refinery Asset (“we”) respects your personal data. This policy explains how we collect, use and protect it under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) when you use refineryasset.com or contact us by phone, email or LINE.
1. Data controller
Refinery Asset, luxury home advisory, Bangkok and vicinity · email [email protected] · tel 081-629-4974 · LINE @refineryasset
2. Data we collect
What you enter in the viewing or call-back forms: name, phone, email, budget, preferred area and project, preferred date/time and your message, plus your consent and the time you submitted.
What you share when you contact us by phone, email or LINE.
Website usage data through cookies (pages viewed, device, traffic source) only after you click “Accept” in the cookie bar, and the IP address our form uses to block spam.
3. Purposes and legal basis
To call you back, advise you and arrange project viewings you request (consent, and steps you request before entering into a contract).
To coordinate with the developer of the project you are interested in, to book a viewing or obtain prices and specifications (consent).
To analyse website use and measure advertising so we can improve our service, using Google Analytics and Google Tag Manager, only if you accept cookies (consent).
To keep the website secure and prevent spam and abuse (legitimate interest).
4. Disclosure
We never sell your personal data. We share only what is necessary with: the developer of the project you are interested in (when you ask us to arrange a viewing) · service providers that help us operate — web hosting (HostAtom), website network and security (Cloudflare), email and analytics (Google) and LINE · government authorities where the law requires.
Some providers may process data on servers outside Thailand; we use providers with adequate data-protection standards as required by the PDPA.
5. Retention
Form and contact data: kept for up to 2 years after our last contact, unless you ask us to delete it sooner or the law requires longer. Website analytics data in Google Analytics: up to 14 months.
6. Cookies
We use cookies needed for the site to work and analytics cookies (Google Analytics via Google Tag Manager), which run only after you click “Accept”. You can change your mind at any time by clearing cookies in your browser; the cookie bar will ask again.
7. Your rights
You may request access to and a copy of your data, correction, deletion or restriction, data portability, object to processing, and withdraw consent at any time (withdrawal does not affect processing done before). Send requests to [email protected] or 081-629-4974; we reply within 30 days.
If you believe we have not complied with the PDPA, you may complain to the Personal Data Protection Committee (PDPC) of Thailand.
8. Security
The website encrypts all traffic with HTTPS, form data is accessible only to authorised staff, and we never ask for personal documents such as ID cards through the website or chat before an actual contract stage.
9. Changes
We may update this policy from time to time; the date of the latest update is shown at the top of this page.